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COMMERCIAL QUALITY CODE NO.	COMMERCIAL QUALITY INDICATOR	STANDARD DURATION	AMOUNT OF COMPENSATION OR ACTION TO BE TAKEN YEAR 2025
1	Applications recorded by the Consumer Services Center are finalized and communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device	Within 15 business day	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
2	Sending the second notification to the consumer (along with written and permanent data storage device)	At least 5 business days given for payment, following the last payment date	If disconnection has occurred, no disconnection-reconnection fee is charged. The responsible supply company bears this cost Residential Subscribers: TRY 277 Other Subscribers: TRY 554
3.1	Communicating the results of investigations into objections about billing/payment notifications related to the responsible supply company to the consumer, either in writing or via a permanent data storage device, as per the consumer's request	Within a period of 10 business days	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
3.2	After the responsible supply company receives the investigation results regarding objections to billing/payment notifications, these results are to be communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device	Within a period of 3 business days	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
4	If an objection to a bill/payment notification is justified, the consumer should be reimbursed for any overcharged amount related to the consumption cost in question	Within a period of 3 business days	The reimbursement will consist of 50% of the overcharged amount, plus any late payment penalties, Residential Subscribers: Up to a maximum of TRY 3,462 + late payment fees Other Subscribers: Up to a maximum of TRY 6,924 + late payment fees
5	In the event of termination or expiration of a retail sales contract, the cash deposit amount collected should be refunded to the consumer	The refund should be made within a maximum of 5 business days from the date of contract termination, provided that all debts have been paid and the security deposit has been updated	The refund will consist of 50% of the remaining amount after deducting the principal debt from the updated deposit amount, along with late payment fees if the refund occurs more than 5 business days after the contract termination date Residential Subscribers: Up to a maximum of TRY 3,462 + late payment fees Other Subscribers: Up to a maximum ofTRY 6,924 + late payment fees
6	Establishment of a retail sales contract upon properly submitted applications	To be completed within the same day	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
7	Providing information to the distribution company for record-keeping about the established retail sales contract	On the day the contract is established	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
8	Initiating legal action for debts not paid on time	At least 45 days after electricity is cut off following the second notification	Residential Subscribers: TRY 554 Other Subscribers: TRY 1108

Excluding Taxes, Funds and Shares approved by EMRA and to be applied as of September 1, 2022; Green Tariff
Distribution System Users
Consumers Purchasing Energy from the Charged Supply Company
	Green Energy Cost	Distribution Fee	Capacity		Green Energy + Distribution	Reactive Energy
	Green Energy Cost	Distribution Fee	Güç Cost	Güç Excess Fee	Single Stroke	Reactive Energy
	kr/ kWh	kr/ kWh	kr/ Ay/ kW	kr/ Ay/ kW	kr/ kWh	kr/ kVARh
Medium Voltage
Double Term
Industry	405, 9469	14, 7972	491, 7791	983, 5582	420, 7441	48, 2956
Public and Private Services Sector and Others	405, 9469	23, 0611	791, 7604	1.583, 5208	429, 008	48, 2956
Domicile	405, 9469	22, 8419	772, 1378	1.544, 2756	428, 7888
Agricultural Activities	405, 9469	18, 9925	764, 0998	1.528, 1996	424, 9394	48, 2956
Lighting	405, 9469	22, 1336	786, 9972	1.573, 9944	428, 0805
Monomial
Industry	405, 9469	16, 3448			422, 2917	48, 2956
Public and Private Services Sector and Others	405, 9469	28, 766			434, 7129	48, 2956
Domicile	405, 9469	28, 2039			434, 1508
Agricultural Activities	405, 9469	23, 6477			429, 5946	48, 2956
Lighting	405, 9469	27, 6100			433, 5569
Low Voltage
Monomial
Industry	405,9469	25,2888			431,2357	48,2956
Public and Private Services Sector and Others	405,9469	34,2716			440,2185	48,2956
Domicile	405,9469	33,5187			439,4656
Agricultural Activities	405,9469	28,1603			434,1072	48,2956
Lighting	405,9469	32,8247			438,7716
Transmission System Users
Green Energy Cost
kr/kWh
405,9469

Information

Information: Contents About the Energy Sector

You can find all our current articles about the unknown and wonderings of the energy sector here.

What is a Security Deposit?

What To Do Before You Move

Technology of the Future in Power Transmission: What is Superconductiv ...

What Is a Rare Earth Element? What Does It Do?

What is Transistor? What Are the Areas of Use?

What is an Atom? What are Atomic Models?

What is Speed of Light? Details on Speed of Light

Who is Albert Einstein?

What Causes Lightning and Thunder?

What Does Metaphysics Mean? Fields of Metaphysics

What is Radiation? How Is It Formed?

What is an Isotope? Where Is It Used?

What is the Inverter? What is the Function of an Inverter?

Who Was Marie Curie? Her Life and Scientific Work

Documents Required for Electricity Subscription

What are Fossil Fuels? The Importance of Fossil Fuels in Electricity G ...

What Exactly is Wave Energy and How Do We Generate It?

What is Air Conditioning? How Do Air Conditioners Work?

What Causes Static Electricity in the Human Body

Household Appliances with the Highest Power Consumption Ranked in Orde ...

10 Easy Ways to Reduce Electricity Consumption

Why Is Your Electricity Bill So High? 7 Hidden Reasons and Solutions

What is the Joule? Energy Units and Their Uses

Electricity Subscription for Homeowners

Electricity Subscription for Tenants: Documents, Fees and Application

Business Electricity Subscription and Commercial Tariff Guide

Application Steps for Online Electricity Subscription

Check Your Deposit Amount: Online and Easy Methods

Who is an Eligible Consumer? Who Can Be?

What is the Tiered Tariff? The Impact on Bills

Day and Night Tariff: Peak Times

Single-Rate vs. Time-of-Use Tariff: Which Electricity Tariff Is Better ...

Internet Transmission via Powerline - What Is a Powerline Adapter?

What is Electricity? How is Electricity Transferred to Households?

How is Electricity Generated? Different Ways of Electricity Generation

The most Commonly Used Electrical Terms and Their Meanings

What Are Non-Renewable Energy Sources?

What is a Thermal Power Plant? How Does It Work?

What is Nuclear Energy? What are the Advantages and Disadvantages?

Electricity Generation with Natural Gas

What is an Electricity Meter? How does an Electricity Meter Work? Elec ...

What is a Generator? Working Logic of Generators and Power Generation

How does a Battery Work? Facts About Batteries

What would Happen If There was No Electricity? A World without Electri ...

What Is a Faraday Cage? How Does It Work? Where Is It Used?

What Is a Lightning Rod? How Does It Work? Vitality of a Lightning Rod

What Are the Areas of Profession for an Electrical Engineer? Responsib ...

What Is UPS (Uninterruptible Power Supply)? Why Is It Used?

What is Energy Class? Meaning of the Energy Labels

Is Wireless Power Transmission Possible? How Is Power Transmitted Wire ...

How Electric Eels Generate Electricity?

What Is Kinetic Energy? What Are Different Types of It?

What Is Potential Energy? What Are Types of Potential Energy?

What Is Dark Energy? Is Dark Matter Real?

What Is LoRaWAN? What Are Its Advantages?

What is IoT (Internet of Things)? How Does It Work?

Who is Robert Oppenheimer?

Is Endless Energy Possible?

What is Quantum Mechanics?

What is Photoelectric Effect? History and Areas of Use

What is Ionization? What Does Ionization Energy Mean?

What is Piezoelectricity? Usage Areas and History

What is a Magnetic Field? How is a Magnetic Field Formed?

What is Static Electricity? How is it Formed?