Announcements

Değerli Müşterilerimiz,

8 Temmuz 2022 Arife Gününde tüm müşteri ilişkileri merkezlerimiz tam gün kapalı olacaktır. 13-14 Temmuz tarihlerinde ise açık olup hizmet vermeye devam edecek müşteri ilişkileri merkezlerimizle, kapalı olacak müşteri ilişkileri merkezlerimizin adres bilgileri aşağıdaki listede yer almaktadır. İşlemlerinizi size en yakın olan açık noktalarımızdan yapabileceğiniz gibi,  web sitemiz üzerinden Online İşlemler sayfamız ve diğer kanallarımızdan da gerçekleştirebilirsiniz.

Upon the assessment conducted by Great Place to Work Institute, which determines the best employers around the world, we had the title of “Great Place to Work Certified” becoming “The Best Employer of Turkey” in “The Best Employers of Turkey 2021”.

We were also proud and happy for being the first in the category of “Aegean Region’s Best Employers” in “The Best Employers of Turkey Private, Industrial and Regional Awards”.

And now we, as Aydem Perakende and Gediz Perakende Family, have been deemed worthy of the Great Place to Work Certificate by demonstrating our success once again with our innovative working policies and strong corporate culture, upon our valuable colleagues’ assessments.

We appreciate all our colleagues, who are members of Aydem Perakende and Gediz Perakende Families, for being the driving force behind our achievements. We are proud and excited for requalifying for the “Great Place to Work” certificate.

Having worked in top management positions at various companies of Aydem Enerji since 2009, Serdar Marangoz, Chief Commercial Officer at Aydem Enerji, has now taken over the General Manager position at Aydem Perakende and Gediz Perakende. Serdar Marangoz is now the General Manager at Aydem Perakende and Gediz Perakende, which offer services for over 20 million people at more than five million points in the field of energy retailing in İzmir, Manisa, Aydın, Denizli and Muğla in the Aegean Region.

Serdar Marangoz holds an Electrical & Electronics Engineering Degree from Middle East Technical University and has over 10 years of experience in the sector. He started his career at Siemens AG and, since 2009, he has taken over top management positions at various companies of Aydem Enerji: He first worked as the Electricity Market and Regulatory Affairs Manager at Aydem, and then served as an Executive Board Member at ADM and GDZ Electricity Distribution companies.

In 2019 he was appointed to Aydem Enerji as the Chief Commercial Officer (CCO) and a Board Member of Aydem Yenilenebilir Enerji. In addition to being the general manager of the retail group companies, Marangoz will also keep his position as a Board Member at Aydem Yenilenebilir Enerji. 

Thanks to our innovative customer experience projects that have made a difference, as a result of the assessment by the jury comprising of customer experience professionals, we ranked first in the “Employee Experience During COVID-19 Crisis” category, second in the “Customer Experience Transformation” category and third in the “Best Customer Experience Strategy – 25+ Years in Business” category at the CX Turkey Customer Experience Awards 2021!

We dedicate these priceless achievements to the entire Aydem Perakende family as we earned them thanks to our strong team with a customer-oriented service approach that focuses on efficient communication and offering solutions.

We combined the brands Gediz Perakende and Aydem Perakende to make them offer services under one single name at Aydem Enerji.

We designed a user-friendly website with a strong infrastructure to ensure that you, our valued customers, can quickly receive all the services you need.

In our Online Services Center and Quick Actions menu, we made improvements that allow you to easily complete all subscription and bill procedures.

With the Bill Assistant and the Savings Assistant, we aimed to ensure that you can check your electricity consumption and save energy.

With Aydem Assistant, we wanted to offer you a new channel through which you can immediately send us all your requests.

We developed a module where businesses can see the products and campaigns for their needs in detail, and quickly seize the best quotes using the Offer Hunter.

With this change, we keep on striving to make life easier for you.

As part of the COVID-19 pandemic and the measures taken, for businesses with a monthly bill at or below 2,000 TRY, as well as for houses, the electricity supply will not be cut due to failure to pay the bills during the full lockdown period from 30 April to 17 May 2021.

During this period, bills will still be issued for our residential and commercial customers. For industrial, lighting and agricultural irrigation customers, the regular procedure will apply. 

Payment due dates for the bills issued during the full lockdown will be delayed to a date after the lockdown for the convenience of our customers.

During this period, you can visit aydemperakende.com.tr and e-Government for actions, and our Call Center on 0850 800 0 186 and WhatsApp Line on 0850 575 00 01will be available 24/7.

Certain exceptions regarding the delay of the due date of bills:

The payment dates were not changed for those customers who get their electricity supply through bilateral agreements, and those customers who are subject to the national tariff and whose index reading processes are carried out through the OSOS (Remote Meter Reading System). 

Kindly announced to the public.

As part of the “Best Employers in Turkey 2021” awards held by the Great Place to Work Institute, which determines the best employers around the globe, we received the “Best Employer in Turkey” title proving our success which was made possible with our innovative working policies, sustainable values and strong corporate culture.

Conveying an important message for today and tomorrow, this proud accomplishment belongs to the whole Aydem Perakende family... 

We diversified our channels and now we use our corporate WhatsApp line on 0850 575 00 02, which is available 24/7, to help more than five million customers regarding, among others, bills and subscription services, information updates, campaigns and electricity discounts.

For all your requests, you can reach us through our call center, customer relations centers, online action channels and now on our WhatsApp line that is available 24/7. We closely follow technological advances and innovations to improve our channels and applications so that we can offer better services to our customers, while at the same time maintaining our efforts to offer a high-quality service environment through our broad product range and digitalized infrastructure, in addition to diversifying our communication channels to allow our customers to reach us faster in a shorter time.

We started to use Jestek, our Special Customer Support Line, to offer quick and efficient services to Corporate and Major customers.

When Corporate and Major customers -whose contact details are defined at our switchboard- call our Call Center on 0850 800 0 186 from 09:00 to 18:00 on weekdays, they will be recognized and directed to the Special Customer Support Line for a jet-speed support experience. 

Managed by a special team, this line will allow customers with consumption rates at or above 500,000 kWh to benefit from our privileged service without having to wait on the line.

Dear Customers, We are deeply saddened by the recent earthquake and we wish it never happens in the future.

For our customers whose houses were destroyed by the earthquake:

• For the outstanding bills regarding the period before the earthquake, due dates have been delayed for two months from the earthquake without any interests.

• Payment reminder notices, supply cut notices at the bottom of the bills and the legal proceedings starting processes have been ceased for two months from the earthquake.

• In case of evacuation requests, deposits will be immediately paid back without issuing any additional bills.

• For 20,176 customers in the areas directly affected by the earthquake, no bills will be issued for November, and the sequestration procedures previously commenced have been ceased for a month from the earthquake.

We will continue our efforts in collaboration with official bodies and authorities.

Kindly announced to the public.

Customers who could not pay their electricity bills during the pandemic can make an application from 12-16 October 2020 to pay in installments their overdue bills for the periods before 1 August 2020.

Customers who had a hard time regarding their electricity bills during the pandemic will be able to pay them in up to five monthly installments, or up to nine installments with a credit card.

Call center numbers of the electricity distribution and retailing companies are different based on their activities. For subscription, billing, bill collection, objection to bills, return of deposit amount and information updates, you can call 0850 800 0 186 to reach the call center of Gediz Perakende.

We wish you a day full of energy.

On 11 July 2020, Saturday, some of our customer relations centers will be open for services from 08:00 - 18:00.

We wish you a day full of energy.

On 4 July 2020, Saturday, some of our customer relations centers will be open for services from 08:00 - 18:00. Please see the table below for address details of the centers that will be open.

We wish you a day full of energy.

Dear Customers, Scammers in the online world redirect users to the fake websites they have created by cloning the interfaces of websites belonging to, among others, the Presidential Communications Center, Banks, and State Authorities and Agencies, displaying a message like the following: “There is an amount to be returned to you from the TRT Share and the extra amounts reflected on the gas and electricity bills. Your refund will be transferred to your credit card in 24 hours. Please enter your credit card details.” This way, scammers gain access to the credit card details and put our citizens in a difficult position.

As a Contracted Supplier, we want to protect our valued customers in the cities and districts where we offer electricity retail sales services. Thus we kindly ask you not to trust such deceiving promises, not to share your personal details and not to make any payments so that you can avoid falling victim to such frauds.

Kindly announced to the public.

Gediz Elektrik Perakende Satış A.Ş.

Best regards.

The “Comparative Billing Regulation” decision taken by the Turkish Energy Market Regulatory Authority (EPDK) will only apply in the lockdown areas where meter readings have been stopped by administrative decisions, and in situations where the meter readers are not able to keep their social distance. Meter reading and billing processes for customers residing outside the covered areas will continue in the normal course and be addressed based on consumption.

We have been observing that customers who abide by the “stay at home” calls to avoid the virus have been consuming more power due to the fact that they are using electric tools more as they are spending more time at home. In this process, our customers can check their bills using the meter values and get more information on the website of EPDK.

For those customers whose bills were not created comparatively but who nevertheless observe an abnormal increase in their average consumption values stated on the bill, we will carefully review their objections to the bills within the scope of the legislation and get back to them as soon as possible.

Dear Customers, We kindly ask you to carry out your bill procedures at our customer relations centers, under the online services menu on our website or through the contracted banks, where you will not be charged any transaction fees. We kindly remind you to prefer the payment channels recommended by us to avoid any potential difficult positions.

Kindly announced to the public.

Dear Customers,

As per the measures taken by the Ministry of Health due to the coronavirus pandemic that has affected the whole world, you can use the following links for the actions you want to take regarding our services.

• Paying Bills

• Bill Consumption Reports

• Request/Objection Applications

• e-Archive Bill Viewing

• Bill Notification Preferences

• Debt Inquiry

• Deposit Amount Inquiry

• Online Appointment

• Information Update

• Billing and Payment

For the above matters, please visit online.aydemperakende.com.tr

• Individual subscription application

• Individual subscription termination

For the above matters, please visit  turkiye.gov.tr 

You can visit our Billing and Payment page for a list of the contracted banks.

You can contact us through:

Our Contact Center: 0850 800 0 186

Email: bilgi.aydemperakende@aydemenerji.com.tr

Our Social Media Accounts:

https://www.facebook.com/aydemperakende/

https://www.instagram.com/aydemperakende/

https://www.linkedin.com/company/aydemenerji

https://twitter.com/aydemperakende

As per Article 30 under the Building Usage Permit section of the Construction Law No. 3194, it is obligatory to get a building usage permit from the relevant municipality or the governor’s office to be able to use the buildings in part or in full. As per Article 31 under the Buildings Without a Usage Permit section of the same Law, it is stated that for buildings for which a usage permit has not been given/obtained, it is not possible to benefit from electricity, water and sewage services or utilities until the necessary permit is available.

In summary, the Energy Identity Certificate is an obligatory document to get a building usage permit. The said permit is required when signing a connection agreement with the distribution companies, and such contracts cannot be signed for buildings that do not have a building usage permit. For buildings with electrical connection installed, the electricity supply will not be cut.

In a statement dated 23/07/2019, the Energy Market Regulatory Authority (EPDK) announced that the consumers who buy electricity at the national tariff will be applied a nation-wide “easy billing” practice which is simplified, understandable and free from unnecessary content. As stated in the press statement, this practice applies to our customers who buy electricity at the national tariff, in other words, those who have a Retail Sales Contract.

Kindly announced to our customers.

Click here for the full EPDK statement. 

The late fee rate applied as per the Law No. 6183 on the Procedure for the Collection of Public Receivables has been updated to 2% separately for each month as stated in the Official Gazette published on 02/10/2019, effective from 02/10/2019.

The first seminar took place at the Chamber of Electrical and Electronics Engineering of İzmir and the Chamber of Commerce of Denizli on 17.6.2019. Many people participated and showed great interest in the seminars where participants were given information on various subjects including what the end source supply tariff and deposit amount are, why they are charged and why they were updated. The seminars hosted representatives from non-governmental and professional organizations from the industries with high power consumption, as well as professionals from Chambers of Electrical and Electronics Engineering, Chambers of Industry, Chambers of Commerce and Organized Industrial Zones in the relevant cities.   

Gerçekleşmesi planlanan seminerlere ait tarih ve bölge bilgileri, aşağıda yer almaktadır.   

          DATE               LOCATION                                  TIME

• 17.6.2019       Chamber of Commerce of Denizli                                                                 16:00

• 17.6.2019       Chamber of Electrical and Electronics Engineering of İzmir                      18:00

• 18.6.2019       Independent Industrialists and Businessmen Association of Denizli        09:00

• 19.6.2019       Chamber of Electrical and Electronics Engineering of Denizli                    16:00

• 20.6.2019      Chamber of Commerce of Manisa                                                                   14:00

• 25.6.2019      Chamber of Industry of Aydın                                                                          18:00

• 25.6.2019      Chamber of Commerce and Industry of Muğla                                              17:00

• 27.6.2019      Aegean Region Chamber of Industry                                                               14:00

• 1.7.2019        Chamber of Commerce of İzmir                                                                        15:00

You can visit the Deposit Amount Inquiry page on our website to check the amount of your deposit by entering your installation number, subscriber number or contract account number.

Click here to go to the Deposit Amount Inquiry page!

We have completed the necessary efforts to allow certain actions to be completed on e-Government with the aim of offering faster and more qualified services to all customers throughout Turkey, in particular İzmir and Manisa.

As part of our electricity supply activities, we have continued with our innovations through digital channels and our consumers can now apply for individual subscription, cancel their individual subscription, check their debts and payment details on e-Government (www.turkiye.gov.tr).

It is now possible to receive these services easily on e-Government.

For the meters not updated according to permanent daylight saving time, consumption is measured according to the two different times in both periods within a year. The said periods are as follows:

• Daylight time: 07:00 - 18:00
• Peak time: 18:00 - 23:00
• Night time: 23:00 - 07:00

Time arrangement between the last Sunday of March and the last Sunday of October

• Daylight time: 06:00 - 17:00
• Peak time: 17:00 - 22:00
• Night time: 22:00 - 06:00

If the meter has been updated according to permanent daylight saving time, consumption will be measured based on the following times throughout the year.

• Daylight time: 06:00 - 17:00
• Peak time: 17:00 - 22:00
• Night time: 22:00 - 06:00

As per the Board Decision No. 4019 (Decision) taken on 12/09/2012 by the Energy Market Regulatory Authority (EPDK), distribution and retail sales activities have been carried out by legal entities with a distribution license under separate legal corporations since 01/01/2013 as per the Electricity Market Law.

If you have concerns about the accuracy of the records taken by your meter, you can directly submit a meter-checking request to the electricity distribution company in charge of your area. Upon your meter-checking request, the relevant distribution company will replace the meter and send the old one to the Provincial Directorate of Science and Industry within 10 business days at the latest from the date of replacement. If the report issued by the Directorate states that your meter functions normally, the inspection expenses will be charged to you as per the legislation, however, if it is determined that the meter is faulty, a retrospective correction will be made. The distribution company in charge of İzmir and Manisa is GDZ Elektrik Dağıtım A.Ş. You can contact us for all other matters we are in charge of as an energy provider.

The Energy Market Regulatory Authority (EPDK) is an organization that defines the legal entities’ rights and responsibilities arising from the activities they are authorized to carry out in the electricity market, that issues the tariffs subject to regulation, that maintains their amendment and implementation, and that ensures that the Electricity Market Laws are adhered to in the market.

Principles of pricing to be applied in sales of electrical energy are defined by the relevant board with the authorization granted with Article 4/2 of the Law No. 4628 on the Organization and Duties of the Energy Market Regulatory Authority and Article 17/1 of the Electricity Market Law No. 6446. In areas covered by our Company, as well as throughout Turkey, electricity consumption bills are issued according to the electricity sales prices in the national tariff determined by the applicable legislation and the Authority. Our Company is obliged to follow the national tariff structure that is put into effect upon board decisions of the Turkish Energy Market Regulatory Authority. You can visit http://www.epdk.org.tr/Detay/Icerik/3-1327/elektrik-faturalarina-esas-tarife-tablolari for up-to-date tariff tables defined by the Authority and effective as of 1.1.2019.

Dear Customers, At the meeting held by the Energy Market Regulatory Authority on 13.12.2018, a decision was taken to impose the following deposit amounts as of 01.01.2019 according to Paragraph 4, Article 26 of the Regulation on Electricity Market Consumer Services.

Our announcement is intended to inform the public.

For details please visit https://www.epdk.org.tr/Detay/Icerik/18-3-76/2-baglanti-bedeliguvence-bedeli-ve-kesme-baglam 

As part of our digital transformation, we are working non-stop to improve our online services to ensure the complete satisfaction of all our valuable customers.

No Additional Charges for Your Bill!

If you use the above channels to pay your bills, there will be no additional charges applied and your payment will be transferred to our accounting records online. We kindly ask you to only use these channels and not to make any bill payments to unauthorized persons or entities to avoid falling victim to scams.

Click here for the addresses of Aydem Customer Relations Centers.

Our customers will now have the option to change their bill notice preferences and switch to “e-Archive Bill” practice, which allows them to get their bills via email or text message instead of printed bills.

Customers who opt to receive their electricity bills via email or text message will make a huge contribution to the protection of the environment and the planet with this small step as they will be saving on paper.

As part of the preparations for disasters, “Building Registration Certificates” will be issued to register buildings without a license or against the license, and to ensure zoning peace.

You Can Subscribe to Electricity by Appointment

Electricity consumers, who get a “Building Registration Certificate” on “e-Government” or from the bodies authorized by the Turkish Ministry of Environment and Urbanization, will be able to subscribe to electricity by first signing a “Connection Agreement” at GDZ Elektrik Dağıtım -the authorized distribution company for İzmir and Manisa- and then making an appointment with Gediz Elektrik Perakende Satış A.Ş. to sign a “Retail Sales Contract” to complete the process. Consumers can call the Contact Center on 0850 800 0 186 or apply to the Customer Relations Centers to make an appointment so that they can complete their subscription at the selected date and time (from 08:00-17:45), including Saturdays, at the designated Gediz Customer Relations Center.  

Electricity consumers are obliged to sign a “Connection Agreement” at the authorized distribution company before they can make an appointment for subscription. As per the Electricity Market Law No. 6446, a “Connection Agreement” is an agreement signed between the distribution company and the consumer for electricity supply requests for a new facility or place of use. Also known as “Distribution Connection Agreement”, this agreement is usually confused with the “Retail Sales Contract”. It should be noted that the “Retail Sales Contract” cannot be signed without concluding a “Connection Agreement” first. In other words, the “Retail Sales Contract” depends on the electricity “Connection Agreement”.

Dear Customers, We have completed the shift to the SAP system on 19 March, Monday.

On 19 March, Monday, we sent your Contract Account Numbers to you via SMS and email. If you could not receive your Contract Account Number via SMS or email due to your contact details not being up-to-date, please call our Contact Center at 0 850 800 0 186 or visit your nearest Gediz Consumer Relations Center or check the Contract Account Number address to learn your account number. Your Contract Account Number will also be found at the top left corner of your electricity bill, starting from the first billing period.

Customers whose Contract Account Numbers could not be sent via SMS or email due to their contact details not being up-to-date can visit Gediz Consumer Relations Centers, call our Contact Center or fill out the Information Update Form found at the Information Update link to update their contact details and learn about announcements and important updates.

Despite having previously exercised your right to reject the SMS text messages sent to your mobile number by Aydem Elektrik Perakende Satış A.Ş., if you now want to remove your mobile number from the rejection list and start receiving SMS text messages from our Company again, you can apply to any of our Customer Relations Centers with a wet-signed petition containing the following details.

FULL NAME:

MOBILE PHONE NUMBER:

POSITIVE DECLARATION: I had previously used my rejection right and reported that I did not want to receive SMS text messages from Aydem Elektrik Perakende Satış A.Ş. As of now, I would like to start receiving SMS text messages from Aydem Elektrik Perakende Satış A.Ş. again.

SIGNATURE:

***If you want to be removed from the SMS rejection list in a faster manner using the internet, you can send an email that contains the details above (excluding date and signature) to iletisim@aydem.com.

As per the Regulation on Electricity Market Consumer Services issued by the Energy Market Regulatory Authority (EPDK), if a consumer is using electricity by paying the bills issued in the name of the previous customer without having a retail sales contract in their own name, this will be considered “illegal use of electricity”. The said regulation also applies sanctions such as “fines” or “cutting the electricity supply” if it is found out that the customer whose name is written on the electricity bill is different from the actual user. If a customer is using electricity in an illegal manner as stated in the regulation, they must have their electricity subscription registered in their own name to avoid any potential problems.

Examples from the articles in the Regulation on Electricity Market Consumer Services with regards to Illegal Use of Electricity:

• Consuming electricity outside the subscription group, for example: For Agricultural Irrigation subscription, using electricity through the same subscription for other places of use such as buildings, roofs or cabins, without any distinction in measurement./Carrying out commercial activities at a consumption point with residential subscription yet still continuing to consume electricity from the residential subscription group.
• Using electricity with an unsealed meter, for example: Using electricity with a meter that has a damaged seal or no seal at all, without informing the distribution company
• After fulfilling the relevant obligations, restoring the previously cut electricity supply without permission from the distribution company, for example: A customer, whose electricity supply was cut due to an unpaid bill, paying this bill and then starting to use electricity without waiting for the distribution company to restore it
• Supplying power to third parties from one’s own electrical installation using the measurement device, for example: Supplying electric power to others by extending a cable from the meter
• Although the eligible consumer contract is expired, not renewing the contract and continuing to use electricity with the old contract or with no contract at all.

Dear Customers,

We would like to inform you that if you do not apply to our Company within the stipulated timeframe and fulfil your obligations to pay the deposit and provide your identity, address and contact details, your electricity supply may be cut.

REGULATION ON ELECTRICITY MARKET CONSUMER SERVICES

“Signing a retail sales contract as part of the end source supply”

ARTICLE 10 – (1) If an eligible consumer buys electricity and/or capacity through a bilateral agreement and if this bilateral agreement is terminated for any reason, the relevant contracted supplier is obliged to provide that consumer with electricity and/or capacity as part of the end source supply.

(2) In line with Paragraph 1, the said eligible consumer is obliged to apply to the relevant contracted supplier to sign their retail sales contract within 15 business days from the date of notification by that supplier with regard to this matter. The said contract shall take effect on the start date of the electricity and/or capacity supply as part of the end source supply.

(3) With regards to the end source supply, if the retail sales contract is not signed by the end of the periods stated in Article 10 and Article 32, this does not eliminate the obligation to pay the consumption bill issued by the contracted supplier for the relevant period. If the said bill is not paid upon the second notification sent as per Article 15, electricity supply of the consumer may be cut.

Illegal use of electricity

ARTICLE 32-

ğ) A consumer shall be deemed to have committed illegal use of electricity if they did not apply to the relevant contracted supplier within the timeframe stipulated in Article 10 of the Regulation and in this article in order to sign a retail sales contract for end source supply although they are covered by the end source supply practice while receiving electricity under a bilateral agreement.

Dear Customers,

You can click on the Information Update tab under the Customer Services section on our website, visit your nearest Consumer Relations Center or call our Contact Center on 0850 800 0 186 to update your details.

In this regard:

If your electricity subscription is in the name of a natural person, you need to update the Turkish identity/foreign identity number in your user details;

If your electricity subscription is in the name of a legal entity, you need to update the tax identification number, full name and Turkish identity/foreign identity number of the authorized person in your user details. This is required by the Regulation on Amendment to the Compensation-Reconciliation Regulation, Electricity Market Law No. 6446 and its Secondary Legislation that came info force on 1 February 2017 upon being published in the Official Gazette No. 29448 on 14.01.2017.

Regarding the update of your details and in light of the following purposes as per the Personal Data Protection Law No. 6698 published in the Official Gazette No. 29677 on 7 April 2016:

Article 12 - (1)

a) Preventing personal data from being processed unlawfully   

b) Preventing unlawful access to personal data   

c) Ensuring the protection of personal data

all kinds of technical and administrative measures have been taken by our Company to ensure an adequate level of security.

Thank you for your consideration.

As per the Civil Registry Services Act No. 5490, it is legally obligatory to make sure that your user details are up-to-date to avoid any potential problems with your bill notifications and services with regard to other processes. You can click here to update your customer details or get support from our customer representatives at Gediz Customer Relations Centers.

It is critical for us that your user details are up-to-date so that we can offer you better services and communicate effectively with you. You can fill out the form on our website to update your details so that you can get email or SMS notifications about campaigns and announcements and benefit from many services including the service to send e-bills to commercial and industrial users.

We kindly ask you to complete your bill procedures at our Customer Relations Centers or through the contracted banks where you will not be charged any transaction fees. Please do not prefer different payment channels to avoid any potential problems. You can visit our website for the details of your nearest Customer Relations Center and contracted bank.

The image below shows the tariff definitions stated in the attachment to the letter numbered 32841861-100 E. 7244 and dated 11/02/2016 drawn up by the Directorate of Tariffs of the Energy Market Regulatory Authority (EPDK).

For the attention of customers who use multi-time tariff!

• Daylight time: 07:00 - 18:00
• Peak time: 18:00 - 23:00
• Night time: 23:00 - 07:00

Ceyhan Saldanlı, Chair of the Board of Directors of Aydem Enerji, attended the show Türkiye’nin Enerji Vizyonu broadcast by TGRT Haber on 27 June, Monday.

Applying simplification on electricity tariffs, the Energy Market Regulatory Authority (EPDK) announced the electricity bill tariffs to be effective from 01.01.2016.

EPDK Tariff Tables

We wish you a day full of energy.

Dear Customer, Starting from 01.10.2015, the late fee shall be 2.4% per month for our Commercial and Industrial Subscriber customers that receive electricity from our Company through bilateral agreements.

Gediz added a new service to its ever-improving range of services; the Company now provides customers with the opportunity to pay their electricity bills with credit card.

For now, we cannot offer single-instalment payment for electricity bills under the contracts concluded with Akbank (Axess Card), Denizbank (Bonus Card), İş Bankası (Maximum Card), Garanti Bankası (Bonus Card) and Yapı Kredi Bankası (World Card). The late interest that may arise from paying the bills in installments is determined and charged to the customer by th

If you pay your bills at the contracted banks, PTT or at Gediz Elektrik Customer Relations Centers, there will be no additional charges applied and your payment will be transferred to our accounting records online.

Click here for the locations of our Customer Relations Centers. 

It has been detected that some fraudsters have been calling our customers in the cities and districts where we offer electricity retail sales services, claiming that they are calling from Gediz Elektrik and they are going to offer a 30% discount on electricity bills, with the aim of gaining access to the personal data of our customers, and that they have been asking for 15 to 45 TRY saying that they need to send some documents to their addresses through shipping or a courier.