Billing and Payment

If you have just started a new electricity subscription, the last payment date for your first bill is usually set upon the completion of the subscription process. Therefore, it is important to find out the exact dates from your service provider. Once your subscription at Aydem Retail has become active, your bill is created with the indices reported by the distribution company in charge in your region based on the periodic reading deadlines. You are expected to make a payment by the specified last payment date.

You can find it out by signing up for online services on our website or calling our call center.

Using your contract account number, you can visit our Quick Debt Inquiry page on our website, contact our WhatsApp Service Line or call our Call Center on 0850 800 0 186 to check your current debts.

You can contact our Call Center for your debts subject to execution proceedings.

If your bill has not reached you, this may have been caused by technical issues or failure to access the meter during the reading, incorrect subscription or faulty meter. You can contact our Call Center on 0850 800 0 186 to create a request for review.

For the overdue bills, it is recommended that you first pay the amount of your bill immediately. Then, check for any late fees that may be incurred due to late payment. If there is a service interruption, contact your service provider to inform them and request the service to be restored once the bill has been paid.

The period between the failure of payment and the service interruption may vary depending on the service provider. The power may be cut off within 5 working days after the second notification. The interruption can be avoided by paying the bill in this period.

According to the relevant legislation and sales contracts, if the bill issued for the customer is not paid by the last payment date stated on the bill, the customer will be notified on the next bill or through other channels to pay their electricity debt. If the bill is not paid within five business days following the date of notification, electricity supply to the customer will be cut off as per the provisions of the relevant legislation. The customer will be notified about their bill debts both through a cut-off notice on bill and via SMS. We recommend you to make sure that your details are up-to-date so that you can get the notifications.

If you are sure that your bill was paid on time, keep your payment receipt or confirmation message and contact your energy provider. Explain the situation and find out the reason for the interruption. If necessary, you can file an objection.

If you think there is an error on your bill, contact your energy provider immediately. Prepare your documents (previous bills, receipts) and explain the situation. If necessary, file an objection. You can review the details of the objection process regarding your Aydem Perakende bill through the link.

With your installation number or contract account number, you can submit your request via online services, or create a record by calling our Call Center on 0850 800 0 186 or using our WhatsApp Service Line.

The fact that an objection was raised does not free the consumer from their obligation to pay the bill. The contracted supplier will review and conclude the objection within a maximum of ten business days following the date of application.

Some energy providers offer payment in installments for credit cards. However, this depends on your provider. You can contact customer service to learn about installment options. You can pay your Aydem Perakende bill in 2 to 9 installments depending on the type of card you use.

Generally, credit cards of major banks can be used to pay electricity bills. However, each energy provider may accept different cards. You can get information from your energy provider's website or customer service. You can find our contracted banks through the link.

Yes, you can pay the electricity bill with someone else's credit card. However, please note that you must have the permission of the cardholder. Make sure you entered the relevant information correctly during the payment.

Most electricity providers offer bill payment via mobile app. Make sure your app is up to date and the relevant options are available. You can download our mobile app now for convenient transactions in your pocket.

Online payment systems are generally protected by secure protocols. However, you should check the security of the website before making a transaction and be careful when you share your personal information.

To cancel an automatic payment order, you can use your bank's mobile application or contact customer service.

Make sure that your automatic payment order has not been canceled and that you have sufficient funds in your account. You can also contact your bank to check if there are any technical issues.