Billing and Payment

We strive to make sure that our bills are accurate, transparent and explainable. It is critical for us to build this trust for our customers.

Online Services Center Check Your Debts Pay Bill Bill Assistant Savings Assistant Questions About My Bill

How Can I Check My Bill?

You can follow the easy steps below to check your bill. You can check out our Bill Assistant to get information about the items on the bill.

Check the range of time your bill covers.
Check your bill not based on end total but on consumption amount. This way, you can better see if your consumption is steady or if there is a difference between the current month and previous months.
If you observe any increase in consumption, consider if there is an electrical appliance you have recently started to use or if this difference could be due to seasonal changes.
Check if there is an additional item on your bill, such as a deposit amount or cut off-restore fee.
If you still have doubts even if you checked all of the items above, please contact us so that we can review it and inform you.
Take a step towards a sustainable future now by using our Savings Assistant which we developed to ensure that you can calculate the power consumption of your appliances and lower your electricity bills following our recommendations.

How Can I Pay My Bill?

Check out our payment channels to pay your bills easily.

Customer Relationship Centers

Online Transactions

Mobile Branch

Contracted Banks & PTT

Online Banking

Phone Banking

ATM

Automatic Payment Order

Overdue Debt Payments & Credit Card POS Commission Approvals

You can pay your overdue debts in installments with contracted bank credit cards from our Customer Operations Centers.

If you pay your bills in installments using your credit card:

Commission rates for installment transactions made by credit card are as follows:

Number of Installments	Akbank	Denizbank	Halk Bankası	QNB Finansbank	Ziraat Bankası	Garanti Bankası	İş Bankası	Yapı ve Kredi Bankası
2	%7.13	%7.13	%7.13	%7.13	%4.60	%7.13	%7.13	%7.13
3	%9.70	%9.70	%9.70	%9.70	%5.43	%9.70	%9.70	%9.70
4	%12.37	%12.37	%12.37	%12.37	%6.18	%12.37	%12.37	-
5	%15.16	%15.16	%15.16	%15.16	%7.25	%15.16	%15.16	-
6	%18.06	%18.06	%18.06	%18.06	%8.13	%18.06	%18.06	-
7	%21.10	%21.10	%21.10	%21.10	%9.24	%21.10	%21.10	-
8	%24.26	%24.26	%24.26	%24.26	%9.93	%24.26	%24.26	-
9	%27.58	%27.58	%27.58	%27.58	%11.20	%27.58	%27.58	-

Frequently Asked Questions

You can find the answers to all your questions about bill payment.

How can I find out my annual consumption?

You can find it out by signing up for online services on our website or calling our call center.

Can I pay my electricity bill with a credit card?

Please click here for details about payment options.

Where and how can I object to a bill?

With your installation number or contract account number, you can submit your request via online services, or create a record by calling our Call Center on 0850 800 0 186 or using our WhatsApp Service Line.

Do I have to pay my bill first in order to raise an objection?

The fact that an objection was raised does not free the consumer from their obligation to pay the bill. The contracted supplier will review and conclude the objection within a maximum of 10 business days following the date of application.

How are bills and supply cut-off notices sent? How much time does it take for the electricity supply to be cut off after the cut-off notice on bill?

According to the relevant legislation and sales contracts, if the bill issued for the customer is not paid by the last payment date stated on the bill, the customer will be notified on the next bill or through other channels to pay their electricity debt. If the bill is not paid within five business days following the date of notification, electricity supply to the customer will be cut off as per the provisions of the relevant legislation. The customer will be notified about their bill debts both through a cut-off notice on bill and via SMS. We recommend you to make sure that your details are up-to-date so that you can get the notifications.

How can I check my debts?

Using your contract account number, you can visit our Quick Debt Inquiry page on our website, contact our WhatsApp Service Line or call our Call Center on 0850 800 0 186 to check your current debts.

I do not get any bills although I use electricity, why is that so?

If your bill has not reached you, this may have been caused by technical issues or failure to access the meter during the reading, incorrect subscription or faulty meter. You can contact our Call Center on 0850 800 0 186 to create a request for review.

How can I find out and follow my debts for which execution proceedings have been commenced?

You can contact our Call Center for your debts subject to execution proceedings.

Could you provide details about the content of electricity bills?

Please click here for details about bill content.

Savings Assistant

Take a step towards a sustainable future now by using our Savings Assistant which we developed to ensure that you can calculate the power consumption of your home appliances and lower your electricity bills following our recommendations.

Savings Assistant

COMMERCIAL QUALITY CODE NO.	COMMERCIAL QUALITY INDICATOR	STANDARD DURATION	AMOUNT OF COMPENSATION OR ACTION TO BE TAKEN YEAR 2025
1	Applications recorded by the Consumer Services Center are finalized and communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device	Within 15 business day	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
2	Sending the second notification to the consumer (along with written and permanent data storage device)	At least 5 business days given for payment, following the last payment date	If disconnection has occurred, no disconnection-reconnection fee is charged. The responsible supply company bears this cost Residential Subscribers: TRY 277 Other Subscribers: TRY 554
3.1	Communicating the results of investigations into objections about billing/payment notifications related to the responsible supply company to the consumer, either in writing or via a permanent data storage device, as per the consumer's request	Within a period of 10 business days	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
3.2	After the responsible supply company receives the investigation results regarding objections to billing/payment notifications, these results are to be communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device	Within a period of 3 business days	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
4	If an objection to a bill/payment notification is justified, the consumer should be reimbursed for any overcharged amount related to the consumption cost in question	Within a period of 3 business days	The reimbursement will consist of 50% of the overcharged amount, plus any late payment penalties, Residential Subscribers: Up to a maximum of TRY 3,462 + late payment fees Other Subscribers: Up to a maximum of TRY 6,924 + late payment fees
5	In the event of termination or expiration of a retail sales contract, the cash deposit amount collected should be refunded to the consumer	The refund should be made within a maximum of 5 business days from the date of contract termination, provided that all debts have been paid and the security deposit has been updated	The refund will consist of 50% of the remaining amount after deducting the principal debt from the updated deposit amount, along with late payment fees if the refund occurs more than 5 business days after the contract termination date Residential Subscribers: Up to a maximum of TRY 3,462 + late payment fees Other Subscribers: Up to a maximum ofTRY 6,924 + late payment fees
6	Establishment of a retail sales contract upon properly submitted applications	To be completed within the same day	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
7	Providing information to the distribution company for record-keeping about the established retail sales contract	On the day the contract is established	Residential Subscribers: TRY 277 Other Subscribers: TRY 554
8	Initiating legal action for debts not paid on time	At least 45 days after electricity is cut off following the second notification	Residential Subscribers: TRY 554 Other Subscribers: TRY 1108

COMMERCIAL QUALITY CODE NO.

COMMERCIAL QUALITY INDICATOR

STANDARD DURATION

AMOUNT OF COMPENSATION OR ACTION TO BE TAKEN YEAR 2025

Applications recorded by the Consumer Services Center are finalized and communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device

Within 15 business day

Residential Subscribers: TRY 277
Other Subscribers: TRY 554

Sending the second notification to the consumer (along with written and permanent data storage device)

At least 5 business days given for payment, following the last payment date

If disconnection has occurred, no disconnection-reconnection fee is charged. The responsible supply company bears this cost Residential Subscribers: TRY 277
Other Subscribers: TRY 554

3.1

Communicating the results of investigations into objections about billing/payment notifications related to the responsible supply company to the consumer, either in writing or via a permanent data storage device, as per the consumer's request

Within a period of 10 business days

Residential Subscribers: TRY 277
Other Subscribers: TRY 554

3.2

After the responsible supply company receives the investigation results regarding objections to billing/payment notifications, these results are to be communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device

Within a period of 3 business days

Residential Subscribers: TRY 277
Other Subscribers: TRY 554

If an objection to a bill/payment notification is justified, the consumer should be reimbursed for any overcharged amount related to the consumption cost in question

Within a period of 3 business days

The reimbursement will consist of 50% of the overcharged amount, plus any late payment penalties, Residential Subscribers: Up to a maximum of TRY 3,462 + late payment fees Other Subscribers: Up to a maximum of TRY 6,924 + late payment fees

In the event of termination or expiration of a retail sales contract, the cash deposit amount collected should be refunded to the consumer

The refund should be made within a maximum of 5 business days from the date of contract termination, provided that all debts have been paid and the security deposit has been updated

The refund will consist of 50% of the remaining amount after deducting the principal debt from the updated deposit amount, along with late payment fees if the refund occurs more than 5 business days after the contract termination date Residential Subscribers: Up to a maximum of TRY 3,462 + late payment fees Other Subscribers: Up to a maximum ofTRY 6,924 + late payment fees

Establishment of a retail sales contract upon properly submitted applications

To be completed within the same day

Residential Subscribers: TRY 277
Other Subscribers: TRY 554

Providing information to the distribution company for record-keeping about the established retail sales contract

On the day the contract is established

Residential Subscribers: TRY 277
Other Subscribers: TRY 554

Initiating legal action for debts not paid on time

At least 45 days after electricity is cut off following the second notification

Residential Subscribers: TRY 554
Other Subscribers: TRY 1108

Excluding Taxes, Funds and Shares approved by EMRA and to be applied as of September 1, 2022; Green Tariff
Distribution System Users
Consumers Purchasing Energy from the Charged Supply Company
	Green Energy Cost	Distribution Fee	Capacity		Green Energy + Distribution	Reactive Energy
	Green Energy Cost	Distribution Fee	Güç Cost	Güç Excess Fee	Single Stroke	Reactive Energy
	kr/ kWh	kr/ kWh	kr/ Ay/ kW	kr/ Ay/ kW	kr/ kWh	kr/ kVARh
Medium Voltage
Double Term
Industry	405, 9469	14, 7972	491, 7791	983, 5582	420, 7441	48, 2956
Public and Private Services Sector and Others	405, 9469	23, 0611	791, 7604	1.583, 5208	429, 008	48, 2956
Domicile	405, 9469	22, 8419	772, 1378	1.544, 2756	428, 7888
Agricultural Activities	405, 9469	18, 9925	764, 0998	1.528, 1996	424, 9394	48, 2956
Lighting	405, 9469	22, 1336	786, 9972	1.573, 9944	428, 0805
Monomial
Industry	405, 9469	16, 3448			422, 2917	48, 2956
Public and Private Services Sector and Others	405, 9469	28, 766			434, 7129	48, 2956
Domicile	405, 9469	28, 2039			434, 1508
Agricultural Activities	405, 9469	23, 6477			429, 5946	48, 2956
Lighting	405, 9469	27, 6100			433, 5569
Low Voltage
Monomial
Industry	405,9469	25,2888			431,2357	48,2956
Public and Private Services Sector and Others	405,9469	34,2716			440,2185	48,2956
Domicile	405,9469	33,5187			439,4656
Agricultural Activities	405,9469	28,1603			434,1072	48,2956
Lighting	405,9469	32,8247			438,7716
Transmission System Users
Green Energy Cost
kr/kWh
405,9469