Subscription Services

Subscription Services

Subscription Services

You are just one click away from detailed information and services about your Home or Workplace subscription. 

You can make an appointment and get answers to many questions about your requests for a new subscription or the termination of your existing subscription.

New Subscription

Please follow the steps below to easily and quickly complete your subscription.

Below are the required documents based on your subscription status.


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Application Documents


Check which documents are required for your application to proceed without a hitch.  Required documents according to your subscription status are listed below.

 

  • Installation Number / Meter Barcode Number / An old bill of the location for subscription
  • Original Copy of the Identity Card (to be checked for identity authentication only and then to be returned to the customer.)
  • If it is a rental residence, Full Name / Title of the Property Owner (If natural person, Turkish Identity Number; if entity, Tax Identification Number must also be submitted.)
  • If the natural person / legal entity that will complete the procedure is different, a Power of Attorney / Signatory Circular depending on the situation
  • A currently valid DASK (Turkish Catastrophe Insurance Pool) Policy Number (As per the Disaster Insurances Law No. 6305, you are obliged to have Compulsory Earthquake Insurance to complete the subscription process. If you do not have Compulsory Earthquake Insurance yet, you can take out an insurance policy from any insurance company. If you have a DASK policy but you do not know the policy number, you can call the DASK Hotline at 125 to find it out.) If you are a tenant, you can contact your property owner to find out the number.
  • For Families of Soldiers who died in service, and for War/Wounded Veterans, also an official document issued by the General Directorate of Pension Fund or the General Directorate of Social Security Institution proving that they receive salary for being the family of a soldier who died in service or for being a war/wounded veteran (Consumers in this group can benefit from the relevant right of subscription for only one permanent residence.)
  • A document proving that the person has over 40% disability rating if the subscription is in their own name

 

  • Installation Number / Meter Barcode Number / Connection agreement form
  • Original Copy of the Identity Card (to be checked for identity authentication only and then to be returned to the customer.)
  • If it is a rental residence, Full Name / Title of the Property Owner (If natural person, Turkish Identity Number; if entity, Tax Identification Number must also be submitted.)
  • If the natural person / legal entity that will complete the procedure is different, a Power of Attorney / Signatory Circular depending on the situation
  • A currently valid DASK (Turkish Catastrophe Insurance Pool) Policy Number (As per the Disaster Insurances Law No. 6305, you are obliged to have Compulsory Earthquake Insurance to complete the subscription process. If you do not have Compulsory Earthquake Insurance yet, you can take out an insurance policy from any insurance company. If you have a DASK policy but you do not know the policy number, you can call the DASK Hotline at 125 to find it out.) If you are a tenant, you can contact your property owner to find out the number.
  • For Families of Soldiers who died in service, and for War/Wounded Veterans, also an official document issued by the General Directorate of Pension Fund or the General Directorate of Social Security Institution proving that they receive salary for being the family of a soldier who died in service or for being a war/wounded veteran (Consumers in this group can benefit from the relevant right of subscription for only one permanent residence.)
  • A document proving that the person has over 40% disability rating if the subscription is in their own name

 

  • Installation Number / Meter Barcode Number / Connection agreement form
  • Original Copy of the Identity Card (to be checked for identity authentication only and then to be returned to the customer.)
  • If it is a rental residence, Full Name / Title of the Property Owner (If natural person, Turkish Identity Number; if entity, Tax Identification Number must also be submitted.)
  • If the natural person / legal entity that will complete the procedure is different, a Power of Attorney / Signatory Circular depending on the situation
  • A currently valid DASK (Turkish Catastrophe Insurance Pool) Policy Number (As per the Disaster Insurances Law No. 6305, you are obliged to have Compulsory Earthquake Insurance to complete the subscription process. If you do not have Compulsory Earthquake Insurance yet, you can take out an insurance policy from any insurance company. If you have a DASK policy but you do not know the policy number, you can call the DASK Hotline at 125 to find it out.) If you are a tenant, you can contact your property owner to find out the number.
  • For Families of Soldiers who died in service, and for War/Wounded Veterans, also an official document issued by the General Directorate of Pension Fund or the General Directorate of Social Security Institution proving that they receive salary for being the family of a soldier who died in service or for being a war/wounded veteran (Consumers in this group can benefit from the relevant right of subscription for only one permanent residence.)
  • A document proving that the person has over 40% disability rating if the subscription is in their own name

IMPORTANT INFORMATION: You need to check with the distribution company to make sure that the new connection processes for your building are completed. There must be energy in your building, and the installation inspection processes must be completed to avoid any danger that you or your family may encounter. After all of these procedures are complete and after signing the Distribution Connection Agreement with the Distribution Company, you can sign a Retail Sales Contract with Aydem Perakende. 

Frequently Asked Questions


You can find the answers to all your questions about subscription services.

If there is no active retail sales contract for the consumption point for which you wish to sign a contract, you will be asked to submit a valid identity document along with your Turkish identity number, your identity details, full address of the consumption point, owner of the property, intended use of the place, and the DASK (Turkish Catastrophe Insurance Pool) policy number. If there is an active retail sales contract for the consumption point for which you wish to sign a contract, you may also be asked to submit a document proving that you have the right of use for that consumption point, in addition to the details and documents stated above.

Please click here for the documents required for your customer group

Duly signed contracts will be registered within the same day and the distribution company will be informed. The electricity will be supplied by the distribution company within 24 hours for housing settlement areas and within 48 hours outside housing settlement areas, starting from the date of notification or the date on which the obligation towards the distribution company is fulfilled.

As per Article 48 of the Regulation on Electricity Market Consumer Services, electricity subscription contracts must be in the name of the actual user.

The contracted supplier requests a deposit amount as a set-off for potential debts that may occur if the consumer fails to pay the electricity consumption fee in cases where the place of use changes and/or the retail sales contract ends or is terminated. Deposit amount of the consumer who signed a contract with the contracted supplier is calculated based on the unit price that is determined on a kW basis for each subscription group and comes into effect upon the board approval of the Energy Market Regulatory Authority (EPDK), considering the power at the installation or the place of use. This must be paid after submitting the contract application.

Article 11 of the Disaster Insurances Law No. 6305 states: “For water and electricity subscriptions for buildings covered by the mandatory earthquake insurance and for the independent sections, existence of a compulsory earthquake insurance is checked by the relevant institution. For electricity subscription installation (connection agreement) and subscriber change (retail sales contract) processes of buildings that were independently built as residential places on a real estate, as well as the residential places subject to construction servitude or property ownership established under the Property Ownership Law No. 634, it must first be confirmed that there is a compulsory earthquake insurance taken out. Without such confirmation, subscription process cannot be completed.” As per these provisions, DASK is obligatory under legal practices.

Army service martyrs’ families (spouses, children and parents), war/wounded veterans themselves and, if they are deceased, their widows/widowers can benefit from the discount offered for army service martyrs’ families and veterans. To benefit from the army service martyr discount: Families who are determined to be related to a person who died in service and was recognized as an army service martyr by the relevant authorities considering the situations stated in the relevant articles of the Law No. 2330, 3713 or 5434 must apply to their nearest Customer Relations Center together with the documents proving that they got entitled to receive salary by the General Directorate of Pension Fund. War/wounded veterans (if they are deceased, their widows/widowers) defined in duplicated Article 1 of the Law No. 2847 must apply to their nearest Customer Relations Center together with the documents proving that they got entitled to receive salary by the General Directorate of Pension Fund, in order to benefit from the discount for veterans.

The following situations are defined as illegal use of electricity in Article 48 of the Regulation on Consumer Services. The Consumer shall be deemed to have consumed illegal electrical energy if they a) have used electrical energy outside the scope of their consumer group, without any application to the relevant legal entities, b) have used electrical energy by paying the bills issued in the name of the previous consumer, without any retail sales contract or bilateral agreement in their own name, c) have provided electrical energy to third parties from their own electrical installation after the measuring point, outside the provision set out in paragraph six of Article 6, ç) have replaced the power transformer but failed to notify the relevant legal entities of such replacement in writing within 15 days, d) have seen an increase by over 20% in the connection power of their own plant(s), but have failed to apply to the relevant license holder legal entity as per the relevant legislation or failed to fulfill their obligations under the relevant legislation despite having been applied to such license holder legal entity, except for consumers in the residential consumer group

Our Company will inform the distribution company within the same day. The distribution company will cut off the electricity supply to the place of use by obtaining the last index values within a maximum of one day following the date of notification for housing and settlement areas and within a maximum of two days following the date of notification outside housing and settlement areas. Once the index values are obtained, they will be reported to the contracted supplier within the following day. If all your debts are paid, our Company will refund your deposit amount and terminate your subscription within five business days.

New Subscription

Please follow the steps below to easily and quickly complete your subscription.

Let Aydem become a business partner with your workplace!


We recommend you to make an appointment for receiving services quickly at our Customer Relations Center.

Application Documents


Below are the required documents based on your subscription type.

 

  • Installation Number / Meter Barcode Number / An old bill of the location for subscription
  • Original Copy of the Identity Card (to be checked for identity authentication only and then to be returned to the customer.)
  • Full Name / Title of the Property Owner (If natural person, Turkish Identity Number; if entity, Tax Identification Number must also be submitted.)
  • Tax Registration Certificate (Tax no. tax office, business title)
  • Trade registry no. and the name of the trade registry office
  • If the natural person / legal entity that will complete the procedure is different, a Power of Attorney / Signatory Circular / Certificate of Inheritance depending on the situation
  • A document proving the right of use for the new tenant (Both the original copy and a photocopy of the Rental Contract or Deed must be submitted.)

A currently valid DASK (Turkish Catastrophe Insurance Pool) Policy Number (required for Commercial Buildings / Business Centers / Administrative Services / Educational Centers, etc.; a DASK policy is not compulsory for buildings which are wholly used for commercial and industrial purposes.)

 

  • Letter of application
  • Installation number (if it is the first subscription, work completion document is required.)
  • Turkish identity number of the authorized person
  • Signatory circular
  • Industrial registry certificate
  • Additional documents based on subscription sub-groups
  • Induction and Arc Furnaces: Official document regarding the activity
  • Treatment Facilities: Document from the Ministry of Environment and Forestry

 

  • Installation Number / Meter Barcode Number / An old bill of the location for subscription
  • Original Copy of the Identity Card (of the authorized person in case of legal entities)
  • Original copy of the permit or license for water usage ( if the water is obtained from underground resources or taken from aboveground resources, a document for using underground water or a water usage permit from the office of State Hydraulic Works)
  • A document issued by Provincial Directorates of Agriculture proving that irrigation is for agricultural purposes
  • For subscriptions in the name of unions and cooperatives, documents relating to the establishment and management of the union
  • In addition to these, if the applicant is a legal entity, a certificate of authorization from the board of directors of the company or a notarized power of attorney and signatory circular, as well as corporate seal
  • A document to show that they work in one of the areas of activity listed in the relevant article of the Law (In the Procedures and Principles for Tariff Practices of Contracted Retail Sales Companies and Legal Entities That Hold a Distribution License, “Article 5 -“(3) This subscription group includes milk collection centers, cattle breeding businesses, cattle milk businesses, sheep and goat businesses, broiler chicken coop, layer hen coop, breeding coop, commercial turkey coop, commercial goose coop, commercial quail coop, commercial duck coop, aquafarming businesses, hatchery businesses and greenhouses, which operate in compliance with the document obtained from relevant departments of the Ministry of Agriculture and Forestry.)

 

  • Base stations: A document issued by the Telecommunications Authority
  • Short-term (temporary) subscription: Permit issued by the municipality/governor’s office/district governor’s office
  • Billboards: Permit issued by the municipality/relevant authority
  • Office of embassy commercial attaché: Certificate of authorization/permit by the embassy
  • Private communication: A document issued by the Telecommunications Authority
  • Businesses with tourism certificates: Permit issued by the Ministry of Tourism
  • Treatment facilities: Document issued by the relevant authority
  • Joint use of businesses: Notarized copy of the board decision
  • Sole proprietorship: Tax number / Tax inspection form
  • Place of worship: A letter from the Office of Mufti

Frequently Asked Questions

Deposit amount, cut-off/connection fee and stamp duty are charged for all contract applications.

Duly signed contracts will be registered within the same day and the distribution company will be informed. The electricity will be supplied by the distribution company within 24 hours for housing settlement areas and within 48 hours outside housing settlement areas, starting from the date of notification or the date on which the obligation towards the distribution company is fulfilled.

As per Article 48 of the Regulation on Electricity Market Consumer Services, electricity subscription contracts must be in the name of the actual user.

The contracted supplier requests a deposit amount as a set-off for potential debts that may occur if the consumer fails to pay the electricity consumption fee in cases where the place of use changes and/or the retail sales contract ends or is terminated. Deposit amount of the consumer who signed a contract with the contracted supplier is calculated based on the unit price that is determined on a kW basis for each subscription group and comes into effect upon the board approval of the Energy Market Regulatory Authority (EPDK), considering the power at the installation or the place of use. This must be paid after submitting the contract application.

You can give the deposit amount in cash or as a definite letter of guarantee unlimited in time to be obtained from a bank.

Article 11 of the Disaster Insurances Law No. 6305 states: “For water and electricity subscriptions for buildings covered by the mandatory earthquake insurance and for the independent sections, existence of a compulsory earthquake insurance is checked by the relevant institution. For electricity subscription installation (connection agreement) and subscriber change (retail sales contract) processes of buildings that were independently built as residential places on a real estate, as well as the residential places subject to construction servitude or property ownership established under the Property Ownership Law No. 634, it must first be confirmed that there is a compulsory earthquake insurance taken out. Without such confirmation, subscription process cannot be completed.” As per these provisions, DASK is obligatory under legal practices.

The following situations are defined as illegal use of electricity in Article 48 of the Regulation on Consumer Services. The Consumer shall be deemed to have consumed illegal electrical energy if they a) have used electrical energy outside the scope of their consumer group, without any application to the relevant legal entities, b) have used electrical energy by paying the bills issued in the name of the previous consumer, without any retail sales contract or bilateral agreement in their own name, c) have provided electrical energy to third parties from their own electrical installation after the measuring point, outside the provision set out in paragraph six of Article 6, ç) have replaced the power transformer but failed to notify the relevant legal entities of such replacement in writing within 15 days, d) have seen an increase by over 20% in the connection power of their own plant(s), but have failed to apply to the relevant license holder legal entity as per the relevant legislation or failed to fulfill their obligations under the relevant legislation despite having been applied to such license holder legal entity, except for consumers in the residential consumer group.

Our Company will inform the distribution company within the same day. The distribution company will cut off the electricity supply to the place of use by obtaining the last index values within a maximum of one day following the date of notification for housing and settlement areas and within a maximum of two days following the date of notification outside housing and settlement areas. Once the index values are obtained, they will be reported to the contracted supplier within the following day. If all your debts are paid, our Company will refund your deposit amount and terminate your subscription within five business days.

Termination of Subscription

Please follow the steps below to easily and quickly complete your subscription.

Frequently Asked Questions

It is not possible to cancel the contract by showing a marriage certificate as it is not a certificate of authorization. The contract can only be canceled upon application by the subscriber or their proxy (with notarized power of attorney).

The IBAN that you will declare during the application will be deposited into your account within five working days at the latest from the expiry date of the contract.

Our Company will inform the distribution company within the same day. The distribution company will cut off the electricity supply to the place of use by obtaining the last index values within a maximum of one day following the date of notification for housing and settlement areas and within a maximum of two days following the date of notification outside housing and settlement areas. Once the index values are obtained, they will be reported to the contracted supplier within the following day. If all your debts are paid, our Company will refund your deposit amount and terminate your subscription within five business days.

Termination of Subscription

Please follow the steps below to easily and quickly complete the procedures for termination of subscription.

Frequently Asked Questions

Please click here for the documents required for your customer group.

Your cash security fee will be deposited into your IBAN account, which you will declare during the application, within five working days at the latest, following the expiry of the contract. You can receive your letter of guarantee security fee from your bank after the contract is over, with the payment of your remaining bill debts.

Our Company will inform the distribution company within the same day. The distribution company will cut off the electricity supply to the place of use by obtaining the last index values within a maximum of one day following the date of notification for housing and settlement areas and within a maximum of two days following the date of notification outside housing and settlement areas. Once the index values are obtained, they will be reported to the contracted supplier within the following day. If all your debts are paid, our Company will refund your deposit amount and terminate your subscription within five business days.