Integrated Management Systems
Çalıştığımız tüm alanlarda, sahip olduğumuz yetkinlikleri kullanıyor ve bunları belgelendiriyoruz. Yakaladığımız standarttan ödün vermeden gelişmeye devam ediyoruz. 2023 yılı itibarıyla gözetim denetimlerinden başarılı bir şekilde geçtik ve aşağıdaki belgelerin yenileme işlemlerini gerçekleştirdik.
- ISO 9001:2015 Kalite Yönetim Sistemi
- ISO 10002:2018 Müşteri Memnuniyeti Yönetim Sistemi
- ISO 14001:2015 Çevre Yönetim Sistemi
- ISO 45001:2018 İş Sağlığı ve Güvenliği Yönetim Sistemi
- ISO 18295-2 Müşteri İletişim Merkezleri Yönetim Sistemi
At Aydem Elektrik Perakende Satış AŞ and Gediz Elektrik Perakende Satış AŞ (the “Company”), our aim is to:
Create a customer experience focused on process and success to provide a working environment for our employees where they can improve and advance in their careers, and to increase the value we add to our clients and employees as well as the company’s profitability.
Striving to offer products and technologies that make everyday life easier, more convenient and enjoyable to become a leader in the sector, the Company always considers customer requests and expectations and ensures continuous improvement in the targeted quality aspect.
In this regard, our Integrated Management Systems Policy aims to:
- - Ensure continuity in our core values, which are Valuing People, Reliability, Sustainability, Accessibility and Social Sensibility,
- - Offer products and services that exceed expectations in compliance with the applicable national and international standards and legal legislations to ensure customer satisfaction, continuously improve our services and increase efficiency,
- - Consider the best practices in the sector and in the world to set measurable goals for Quality, Occupational Health and Safety Management Systems, regularly check if they are met and continuously improve our management systems with our performance in this area,
- - Make sure that our trained and experience personnel use the existing sources efficiently and effectively to meet the needs and expectations of the customers and all shareholders of our Company in a timely manner in order to ensure satisfaction,
- - Create efficient management systems of all processes at our Company and improve these systems to offer sustainable services at the level of international standards,
- - Adopt a transparent, fair and accountable management approach with a sense of social responsibility and ensure that it is adopted by others as well,
- - Efficiently manage risks to continuously improve all relevant processes,
- - Use energy efficiently, conduct studies to prevent environmental pollution, protect environmental balance and natural resources,
- - Adopt a sustainable development approach to protect the environment and prevent pollution, and make sure that waste is reduced at source and improve our recycling methods,
- - Comply with the legislation on occupational health and safety, as well as administrative regulations, and create a healthy and safe work environment,
- - Detect the risks that may lead to job accidents and occupational diseases at the workplace to ensure safety of employees at all levels, as well as that of visitors and subcontractors, and reduce all sorts of material and nonmaterial losses that they or their families may experience in the future,
- - Get opinions and recommendations from employees regarding occupational health and safety to maximize employee engagement, and share all information on health and safety with employees,
- - Control the impacts of our activities on the environment and human health, making sure that these are in compliance with the sustainable development goals,
- Ensure that all activities lead to business results that will create value to the relevant parties in line with the main objective and goals of the Company. Our policy will always be open and accessible to our clients, employees and all relevant parties.
As Aydem and Gediz Perakende, the group companies of Turkey's first integrated energy company Aydem Energy that touch the consumer, we work responsibly in order to touch every aspect of the lives of our customers, employees, suppliers and our society, and to produce solutions with innovative approaches, sustainable projects that will lead the sector and make a difference. We develop and implement. We create our business models with the awareness of serving the society, and we carry out our cooperation by directing all our stakeholders in this direction and taking them to our center.
As Aydem and Gediz Retail, our top priority is; To provide a healthy and reliable working environment to all our employees by providing the highest standards in our risk and company management and to act with environmental awareness in our internal and external activities. In this direction; We build a sustainable future by integrating our responsibilities in the areas of quality, environment, occupational health and safety into all our business strategies, in line with our understanding and values that center the human, environment and sustainable operating system in all our internal and external activities.
In order to realize the targets and policies we have determined within the scope of the Integrated Management System, we effectively fulfill the requirements specified in the ISO 9001 Quality Management System, 14001 Environmental Management System, 45001 Occupational Health and Safety Management System and 10002 Customer Satisfaction Management System. Maintaining the sustainability of the system through continuous improvement is among our most important principles. In accordance with the Integrated Management System; By conveying the importance of legislation and legal conditions to our employees, we raise awareness of our employees about Integrated Management System practices and support their development.
As Aydem and Gediz Perakende, we maintain our quality policies with the aim of being a reliable company in all our business processes with an understanding that meets the needs and expectations of our customers, ensuring that all our employees become people who can use their talents at the highest level within the framework of quality systems, and constantly increasing the quality level with teamwork.
In order to fulfill the Integrated Management System requirements in our business strategies in the most effective way, our company;
- It accepts and confirms that the continuity of the Integrated Management System is extremely important for the company's employees and future strategic development plans.
- It supports and encourages the use of continuous improvement, process approach and risk-based thinking by providing trainings and infrastructure investments related to the Integrated Management System throughout our company.
- Managers at management levels lead the way in giving responsibility and support to the employees in their units regarding the Integrated Management System.
- It provides the necessary foundations for the implementation of the Integrated Management System, which has entered into force and is being implemented, both inside and outside the company, and provides all necessary support for its dissemination by raising the awareness of the employees.
- It continues its efforts to ensure that the system is understood by all employees, to allocate the necessary resources for the system to work efficiently, and to continuously improve the system.