Frequently Asked Questions

The following situations are defined as illegal use of electricity in Article 48 of the Regulation on Consumer Services. The Consumer shall be deemed to have consumed illegal electrical energy if they a) have used electrical energy outside the scope of their consumer group, without any application to the relevant legal entities, b) have used electrical energy by paying the bills issued in the name of the previous consumer, without any retail sales contract or bilateral agreement in their own name, c) have provided electrical energy to third parties from their own electrical installation after the measuring point, outside the provision set out in paragraph six of Article 6, ç) have replaced the power transformer but failed to notify the relevant legal entities of such replacement in writing within 15 days, d) have seen an increase by over 20% in the connection power of their own plant(s), but have failed to apply to the relevant license holder legal entity as per the relevant legislation or failed to fulfill their obligations under the relevant legislation despite having been applied to such license holder legal entity, except for consumers in the residential consumer group.

click here for detailed information on new subscription applications. 

Please click here for the documents required for your customer group.

Deposit amount, cut-off/connection fee and stamp duty are charged for all contract applications.

Duly signed contracts will be registered within the same day and the distribution company will be informed. The electricity will be supplied by the distribution company within 24 hours for housing settlement areas and within 48 hours outside housing settlement areas, starting from the date of notification or the date on which the obligation towards the distribution company is fulfilled.

As per Article 48 of the Regulation on Electricity Market Consumer Services, electricity subscription contracts must be in the name of the actual user.

The contracted supplier requests a deposit amount as a set-off for potential debts that may occur if the consumer fails to pay the electricity consumption fee in cases where the place of use changes and/or the retail sales contract ends or is terminated. Deposit amount of the consumer who signed a contract with the contracted supplier is calculated based on the unit price that is determined on a kW basis for each subscription group and comes into effect upon the board approval of the Energy Market Regulatory Authority (EPDK), considering the power at the installation or the place of use. This must be paid after submitting the contract application.

Article 11 of the Disaster Insurances Law No. 6305 states: “For water and electricity subscriptions for buildings covered by the mandatory earthquake insurance and for the independent sections, existence of a compulsory earthquake insurance is checked by the relevant institution. For electricity subscription installation (connection agreement) and subscriber change (retail sales contract) processes of buildings that were independently built as residential places on a real estate, as well as the residential places subject to construction servitude or property ownership established under the Property Ownership Law No. 634, it must first be confirmed that there is a compulsory earthquake insurance taken out. Without such confirmation, subscription process cannot be completed.” As per these provisions, DASK is obligatory under legal practices.

Army service martyrs’ families (spouses, children and parents), war/wounded veterans themselves and, if they are deceased, their widows/widowers can benefit from the discount offered for army service martyrs’ families and veterans. To benefit from the army service martyr discount: Families who are determined to be related to a person who died in service and was recognized as an army service martyr by the relevant authorities considering the situations stated in the relevant articles of the Law No. 2330, 3713 or 5434 must apply to their nearest Customer Relations Center together with the documents proving that they got entitled to receive salary by the General Directorate of Pension Fund. War/wounded veterans (if they are deceased, their widows/widowers) defined in duplicated Article 1 of the Law No. 2847 must apply to their nearest Customer Relations Center together with the documents proving that they got entitled to receive salary by the General Directorate of Pension Fund, in order to benefit from the discount for veterans.

If there is no active retail sales contract for the consumption point for which you wish to sign a contract, you will be asked to submit a valid identity document along with your Turkish identity number, your identity details, full address of the consumption point, owner of the property, intended use of the place, and the DASK (Turkish Catastrophe Insurance Pool) policy number. If there is an active retail sales contract for the consumption point for which you wish to sign a contract, you may also be asked to submit a document proving that you have the right of use for that consumption point, in addition to the details and documents stated above.

It is not possible to cancel the contract by showing a marriage certificate as it is not a certificate of authorization. The contract can only be canceled upon application by the subscriber or their proxy (with notarized power of attorney).

Your cash deposit amount will be deposited into your IBAN account you provide at the time of application, within a maximum of five business days following the expiration of the contract. Your deposit amount in the form of a letter of guarantee, on the other hand, will be returned to your bank upon the expiry of the contract, once your outstanding bills are paid.

Click here for detailed information on termination of subscription applications. 

Our Company will inform the distribution company within the same day. The distribution company will cut off the electricity supply to the place of use by obtaining the last index values within a maximum of one day following the date of notification for housing and settlement areas and within a maximum of two days following the date of notification outside housing and settlement areas. Once the index values are obtained, they will be reported to the contracted supplier within the following day. If all your debts are paid, our Company will refund your deposit amount and terminate your subscription within five business days.

The following situations are defined as illegal use of electricity in Article 48 of the Regulation on Consumer Services. The Consumer shall be deemed to have consumed illegal electrical energy if they a) have used electrical energy outside the scope of their consumer group, without any application to the relevant legal entities, b) have used electrical energy by paying the bills issued in the name of the previous consumer, without any retail sales contract or bilateral agreement in their own name, c) have provided electrical energy to third parties from their own electrical installation after the measuring point, outside the provision set out in paragraph six of Article 6, ç) have replaced the power transformer but failed to notify the relevant legal entities of such replacement in writing within 15 days, d) have seen an increase by over 20% in the connection power of their own plant(s), but have failed to apply to the relevant license holder legal entity as per the relevant legislation or failed to fulfill their obligations under the relevant legislation despite having been applied to such license holder legal entity, except for consumers in the residential consumer group.

As per Article 48 of the Regulation on Electricity Market Consumer Services, electricity subscription contracts must be in the name of the actual user.

It is not possible to cancel the contract by showing a marriage certificate as it is not a certificate of authorization. The contract can only be canceled upon application by the subscriber or their proxy (with notarized power of attorney).

Click for detailed information on new subscription application procedures.

Duly signed contracts will be registered within the same day and the distribution company will be informed. The electricity will be supplied by the distribution company within 24 hours for housing settlement areas and within 48 hours outside housing settlement areas, starting from the date of notification or the date on which the obligation towards the distribution company is fulfilled.

Click here to access the required document information for the customer group you belong to.

The contracted supplier requests a deposit amount as a set-off for potential debts that may occur if the consumer fails to pay the electricity consumption fee in cases where the place of use changes and/or the retail sales contract ends or is terminated. Deposit amount of the consumer who signed a contract with the contracted supplier is calculated based on the unit price that is determined on a kW basis for each subscription group and comes into effect upon the board approval of the Energy Market Regulatory Authority (EPDK), considering the power at the installation or the place of use. This must be paid after submitting the contract application.

You can give the deposit amount in cash or as a definite letter of guarantee unlimited in time to be obtained from a bank.

Article 11 of the Disaster Insurances Law No. 6305 states: “For water and electricity subscriptions for buildings covered by the mandatory earthquake insurance and for the independent sections, existence of a compulsory earthquake insurance is checked by the relevant institution. For electricity subscription installation (connection agreement) and subscriber change (retail sales contract) processes of buildings that were independently built as residential places on a real estate, as well as the residential places subject to construction servitude or property ownership established under the Property Ownership Law No. 634, it must first be confirmed that there is a compulsory earthquake insurance taken out. Without such confirmation, subscription process cannot be completed.” As per these provisions, DASK is obligatory under legal practices.

Your cash deposit amount will be deposited into your IBAN account you provide at the time of application, within a maximum of five business days following the expiration of the contract. Your deposit amount in the form of a letter of guarantee, on the other hand, will be returned to your bank upon the expiry of the contract, once your outstanding bills are paid.

Our Company will inform the distribution company within the same day. The distribution company will cut off the electricity supply to the place of use by obtaining the last index values within a maximum of one day following the date of notification for housing and settlement areas and within a maximum of two days following the date of notification outside housing and settlement areas. Once the index values are obtained, they will be reported to the contracted supplier within the following day. If all your debts are paid, our Company will refund your deposit amount and terminate your subscription within five business days.

Click here for detailed information on termination of subscription applications.

You can find it out by signing up for online services on our website or calling our call center.

With your installation number or contract account number, you can submit your request via online services, or create a record by calling our Call Center on 0850 800 0 186 or using our WhatsApp Service Line.

The fact that an objection was raised does not free the consumer from their obligation to pay the bill. The contracted supplier will review and conclude the objection within a maximum of 10 business days following the date of application.

According to the relevant legislation and sales contracts, if the bill issued for the customer is not paid by the last payment date stated on the bill, the customer will be notified on the next bill or through other channels to pay their electricity debt. If the bill is not paid within five business days following the date of notification, electricity supply to the customer will be cut off as per the provisions of the relevant legislation. The customer will be notified about their bill debts both through a cut-off notice on bill and via SMS. We recommend you to make sure that your details are up-to-date so that you can get the notificat

Using your contract account number, you can visit our Quick Debt Inquiry page on our website, contact our WhatsApp Service Line or call our Call Center on 0850 800 0 186 to check your current debts.

If your bill has not reached you, this may have been caused by technical issues or failure to access the meter during the reading, incorrect subscription or faulty meter. You can contact our Call Center on 0850 800 0 186 to create a request for review.

Please click here for details about bill content.

Electricity prices per unit are the unit prices charged to the consumer, excluding the taxes and funds determined quarterly (January, April, July, October) by the Energy Market Regulatory Authority and applied to all subscription groups.

The Energy Market Regulatory Authority is authorized to reduce, increase or keep the unit prices unchanged every three months (January, April, July, October) by order.

If the electricity prices do not change, your bill will continue to be calculated using the unit prices valid in the previous quarterly period (January, April, July, October). The billing processes and any other practices are carried out in line with the provisions of the legislation.

In the event of an increase or decrease in the electricity price, your consumption will be billed on the basis of the unit price that applied during the period in which your consumption took place.

Below you can find an example calculation.

The billing period of a consumer whose first meter reading date is 17 March 2023 and whose last reading date is 15 April 2023 comprises 30 days.

If the unit price for electricity goes up or down effective 01 April 2023, consumption between 31 March 2023 and 17 April 2023 will be calculated and billed based on the unit prices in effect prior to the change. Consumption between 01 April 2023 and 15 April 2023 will be calculated and billed based on the newly announced reduced or increased unit prices.

The meter reading deadlines are set by the distribution company in your region within the framework of the statutory provisions. You can get detailed information by contacting the distribution company in your region.

The Energy Market Regulatory Authority is authorized to reduce, increase or change the unit prices every three months (January, April, July, October) by order.

If the electricity prices do not change, your bill will continue to be calculated using the unit prices valid in the previous quarterly period (January, April, July, October). The billing processes and any other practices are carried out in line with the provisions of the legislation.

In the event of a change (increase or decrease) in the electricity price, your consumption will be billed on the basis of the unit price that applied during the period in which your consumption took place.

Below you can find an example calculation.

The billing period of a consumer whose first meter reading date is 17 March 2023 and whose last reading date is 15 April 2023 comprises 30 days.

If the unit price for electricity goes up or down effective 01 April 2023, consumption between 31 March 2023 and 17 April 2023 will be calculated and billed based on the unit prices in effect prior to the change. Consumption between 01 April 2023 and 15 April 2023 will be calculated and billed based on the newly announced reduced or increased unit prices.

If you think that your bill has not been calculated correctly, you can check it by entering the first and last reading date of the bill, the subscriber group and the consumption quantity via the link https://lisans.epdk.gov.tr/epvys-web/faces/pages/online/tarifeFatura/tarifeFatura.xhtml on the official website of the Energy Market Regulatory Authority.

If, despite the controls in place, you still have concerns, you can contact us via the Enquiry and Complaints Procedure section of our website.

It is a tariff where a single price is applied for the electricity consumed at all times of the day.

Multi-time Tariff: It is a tariff that covers different time frames and applies different prices for the electrical energy consumed at different defined times of the day. Winter Time; Daylight Time 07:00 – 18:00, Peak Time 18:00 – 23:00 Night Time 23:00 – 07:00 Daylight Saving Time; Daylight Time 06:00 – 17:00, Peak Time 17:00 – 22:00, Night Time 22:00 – 06:00 There is no daylight saving time/winter time in Turkey anymore. In terms of applying the multi-time tariffs, for meters not updated for permanent daylight saving time, the time frames titled “winter time” are taken into account when measuring the consumption of the consumers. These time frames correspond to the period between the last Sunday of October and the last Sunday of March. As for the period from the last Sunday of March to the last Sunday of October, the time frames titled “daylight saving time” are applied. For consumers whose meter is set to permanent daylight saving time, the time frames titled “daylight saving time” are applied at all times. Depending on your use habits, the multi-time tariff could be more advantageous compared to the single-time tariff if you use energy between the day and night time ranges when the price per unit is lower.

You can contact our Call Center or apply to your nearest Aydem Customer Relations Center to benefit from the single-time or multi-time tariff. If a subscriber does not have an electronic meter that is able to show three-time consumption values, they must obtain one to benefit from the multi-time tariff. Tariff changes are made in the first billing period that follows the bill to be issued with the index findings at the end of the period that covers the date of request. Requests to switch to the single-time or multi-time tariff can only be made twice in a calendar year.

Electricity prices per unit are the unit prices charged to the consumer, excluding the taxes and funds determined quarterly by the Energy Market Regulatory Authority and applied to all subscription groups. Please visit the official website of the Energy Market Regulatory Authority at http://www.epdk.org.tr/ for further information and the electricity prices per unit for all subscription groups.

Sales price of electricity is the same across Turkey, and our Company is not authorized to make any increase or discount on the electricity prices (except for the consumers entitled to be Eligible Consumers). The national tariff, which was approved by the Energy Market Regulatory Authority (EPDK) to be applied throughout Turkey, also applies to our region.

At the moment, we do not have any offer for people with disabilities. If the Energy Market Regulatory Authority defines a separate tariff for people with disabilities in the national tariff unit price table published quarterly upon board decision, our Company will also be able to offer such tariff to its customers.

You can see such details in the fields titled “Contract Account Number” or “Installation Number” on the electricity bill issued in your/your company’s name, or you can contact our Call Center on 0850 800 0 186.

You can find it out by entering your installation number under Quick Actions on our website or you can contact our WhatsApp Service Line.

You can visit your nearest Online Services Center, use our Website or the Online Services Center or contact our Call Center on 0850 800 0 186 or reach our WhatsApp Line to update your details.

Cep telefonunuzdan aramanız halinde sabit hat olarak ücretlendirilir veya paket dakikalarınızdan düşer, sabit hatlardan aramanız halinde ise kendi paketiniz üzerinden ücretlendirilirsiniz.

Please click here for details  about payment options.

You can contact our Call Center for your debts subject to execution proceedings.

Eligible Consumer is a natural person or legal entity that is entitled to choose their supplier and use electricity with a discount because their consumption is higher than the electrical energy amount determined by the Energy Market Regulatory Authority (EPDK).

Discounted electricity is the power supply with a discount based on the tariff unit price applied by your current electricity supplier. This service can be offered by electricity suppliers licensed by the Energy Market Regulatory Authority. After you sign a Discounted Electricity Contract (Bilateral Agreement) with Aydem/Gediz Perakende, you will start to use electricity for a price that is below the applicable electricity sales tariff approved by the Energy Market Regulatory Authority (EPDK). A Bilateral Agreement is an electricity sales contract that ensures that you benefit from a certain amount of discount based on the prices set by the Energy Market Regulatory Authority (EPDK). All consumers with an average monthly electricity bill at or above 75 TRY can start using discounted electricity upon signing a Discounted Electricity Contract with Aydem/Gediz Elektrik Perakende Satış A.Ş. For customers who use electricity supplied by Aydem Perakende through a Discounted Electricity Contract, no technical or infrastructural changes will be made to their electrical installations; customers will continue to be supplied electricity through their current electrical installation. In order to learn more about discounted electricity and see our exclusive offer for you, you can contact our Call Center on 0850 800 0 186, visit your nearest Customer Relations Center, contact us on our WhatsApp Contact Line or fill out the form on the Campaigns page.

According to the Regulation on Electricity Market Eligible Consumers, you can get energy supply from Aydem/Gediz regardless of where you are in Turkey on the condition that your annual electricity consumption is at or above 1,200 kWh.

Discount is applied to the electricity unit price. Your electricity bill contains other price elements determined by the government. VAT (Value Added Tax), Municipal Consumption Tax, TRT Share, Energy Fund and Distribution Fee are some of the elements on your bill, and discount does not apply to fixed value elements among these.

You can benefit from the active unit price discounts during the period of your contract. If the bilateral agreement you signed with our Company is valid for a limited time, your contract will automatically expire at the end of the period set out in the agreement.

In case of an increase in the active consumption price, your discount rate defined in the bilateral agreement will go up in proportion to the increase rate. If the bilateral agreement was signed for a fixed unit price, this price will not be affected by an increase in the active consumption price.

It is not obligatory to be an eligible consumer. If the customer does not want to be an eligible consumer, their bills will be issued based on national tariff unit prices.

According to Article 48 of the Regulation on Electricity Market, if a consumer uses electricity by paying the bills issued in the name of the previous consumer, without a retail sales contract or bilateral agreement in their own name, this is considered illegal use of electricity as per the Regulation on Electricity Market Consumer Services. For this reason, bilateral agreement must be signed in the name of the actual user.

According to the Regulation on Electricity Market Consumer Services that came into effect upon being published in the Official Gazette dated 30.05.2018, eligible consumers with an annual electricity consumption below 100,000 kWh are considered “eligible consumers with low consumption”. Minimum agreement requirements for such consumers are defined in the Regulation. Conditions of the agreements between the Supplier and eligible consumers with an annual electricity consumption above 1,000 kWh are assessed within the scope of the freedom of contract.

According to the Regulation on Consumer Services, bilateral agreements of definite duration signed with eligible consumers with low consumption can remain in effect for a maximum of three years.

According to Article 14 of the Regulation on Electricity Market Consumer Services that came into effect upon being published in the Official Gazette dated 30.05.2018, bilateral agreements of definite duration for eligible consumers with low consumption automatically expire when the contractual duration ends. In this regard, at least 60 days before your bilateral agreement ends, you will be informed about the expiration date of your discounted electricity contract and the date of your portfolio withdrawal.

According to the Regulation on Consumer Services, it is not possible to make a change against the consumer during the term of the contract for eligible consumers with low consumption. The supplier is obliged to inform the consumer about the anticipated change at least 15 days prior to the effective date of such change, with the change being recorded.

You will sign an Electricity Sales Contract with Aydem/Gediz Perakende. You will then need to submit the required documents. ( Bilateral Agreement and its annexes, a copy of the Tax Certificate, and for industrial subscribers, a copy of the industrial registry certificate.) Aydem/Gediz Perakende will complete the registration process at EXIST (Energy Exchange Istanbul). (This is the process to send your documents.) It will then be proceeded to the transition procedures pending approval from EXIST (Energy Exchange Istanbul). (In the three-week period from the sixth day of the month until the end of the month, transition process is approved for customers who have a meter that is in compliance with the communiqué and who exceed the eligible consumer limit.) Upon approval by EXIST (Energy Exchange Istanbul), discounted electricity supply and billing by Aydem/Gediz Perakende will start.) Upon approval by EXIST (Energy Exchange Istanbul), discounted electricity supply and billing by Aydem/Gediz Perakende will start.

When you sign a Bilateral Agreement with Aydem/Gediz Perakende, your bills will be issued by Aydem/Gediz Perakende, and the prices and payment conditions defined in your agreement will apply. You can make your payments using the payment channels of Aydem Perakende.

 You can make an application together with your subscriber number, identity card and an IBAN for the refund of your deposit amount. This application can be in person or through a proxy with a valid power of attorney. For legal entities, application process will require a document proving that the person is authorized for the company, a signatory circular, a power of attorney, and for public bodies, a letter of authorization written by such body. The IBAN to be provided for the deposit refund must be in the name of the party to the contract. For applications made through a proxy, the proxy must be authorized to collect the money.

Once the current contract ends, you can sign a new agreement with your current supplier or a different one. However, if a new Bilateral Agreement is not signed after the current Bilateral Agreement is terminated for any reason, your electricity will be supplied by the local contracted supplier as part of the end source supply. In this regard, details for the “Retail Sales Contract” must be updated with the contracted supplier and the deposit amount must be paid within 10 business days. Otherwise, your electricity supply may be cut off.

Installation number of the consumption point for which you want to sign a Bilateral Agreement, original copy of your identity card, and for commercial customers, tax certificate and signatory circular.

The only authorized party for malfunctions, power cuts, maintenance and meter reading is your electricity distribution company. You can dial 186 to contact the contracted distribution company in our region.

According to the Measurement and Adjustment Law No. 3516 and the related secondary legislation, meters that measure electricity consumption must be periodically checked, sealed and adjusted every 10 years. For this reason, meters that have completed their 10 years with the same seal are removed for sealing and adjustment and replaced with a temporary meter with the same features. If the meter is impossible to be adjusted and/or repaired, it will be replaced with a new one. In addition to this, upon customer request, the mechanical meter removed can be replaced with an electronic meter that can measure multi-time consumption.

If it is found out that the meter shows incorrect consumption values, it must be replaced as per the provisions of the regulation. If the user of the meter is not the subscriber, they need to sign a subscription contract with our company to transfer the subscription to their own name. Meters can only be replaced upon application by the subscriber.