Home Electricity Subscription

Household subscriptions apply to single-family houses, apartment buildings and independent sections in apartment buildings, housing cooperatives and housing complexes, as well as places of common use such as heating, lift, hydrophore, staircase timer, caretaker's flat, etc. equipped with electricity separate meters. Individuals are free to apply for this type of subscription.

According to Article 48 of the Regulation on Consumer Services in the Energy Market, electricity subscription contracts must be in the name of the actual user, since it is irregular consumption of electricity to consume electrical energy by paying the payment notices issued in the name of the former consumer, without having a retail sales contract or bilateral agreement in his/her name.

If you have no ongoing subscription at the place where you wish to take out a new subscription, you can apply via our online transaction centre at https://online.aydemperakende.com.tr/Customer/Giris or via e-government https://www.turkiye.gov.tr/

If there is an ongoing subscription at the place where you wish to take out a subscription, you can easily apply hassle-free at our customer centres by making an appointment.

The entire security deposit must be paid in cash. However, at the consumer's request, the security deposit may be collected in two equal instalments, which will be shown on the bill.

To terminate your Retail Sales Contract, apply through our Online Transactions Centre, which you can log in at https://online.aydemperakende.com.tr/Customer/Giris, via E-Government https://www.turkiye.gov.tr/, our Customer Relations Centres and our call centre

Actual users or their proxies (with a notarized power of attorney) can apply to have their Retail Sales Contract terminated.